Terms and Conditions

Last Updated: 25 January 2024

IMPORTANT: Willow Sleep and Beyond operates www.willowsleepandbeyond.com (the “site”) and provides certain advise and services (the “services”). Each time you use the site or the services, you agree to the bound by these Terms of Use. You acknowledge and agree that your use of the Internet and access to the Site and Services is solely at your own risk. You also understand that the confidentiality of any communication or material transmitted to or from the Site over the Internet cannot be guaranteed. Willow Sleep and Beyond is not responsible for the security of any information transmitted to or from the Site or Services.

Refund Policy: Due to the time and effort put into each client and customized sleep plans, we are not able to refund once payment has been made. This policy applies regardless of the outcomes or satisfaction levels with the services provided.

A customized sleep plan is tailored to the child's current developmental age, stage, and specific needs. It is imperative that the plan be put into action within one (1) month of its creation. Should you decide not to implement the plan, utilize suggested strategies, or access support services offered by Willow Sleep and Beyond, it will require a re-evaluation and potential adjustments to the plan. Any associated costs for re-evaluation and amendments will be the sole responsibility of the client.

Guarantees: By engaging in sleep consultation services with Willow Sleep and Beyond, clients acknowledge and accept that results may vary. Clients are responsible to assess the suitability of the advice for their unique circumstances. The successful implementation of the plan necessitates active parental involvement and understanding. It is crucial to recognize that deviating from the guidance and instructions provided by Willow Sleep and Beyond may impact the achievement of your child's sleep goals. It is advised to align your expectations with the level of adherence to the plan for optimal success. 

Cancellation Policy: Clients are allowed to cancel a scheduled consultation by providing a minimum notice of 12 hours before the scheduled call time.

Medical Health Disclaimer: Prior to the commencement of any sleep consultation services, clients are required to fill out and sign a Medical Health Disclaimer form. This form acknowledges the limitations of the sleep consultation services and emphasizes the importance of consulting with a qualified healthcare professional for any health-related concerns.

Pediatric approval: You agree to consult with and obtain approval from your pediatrician prior to following any advise or using any techniques or methods offered on the Site or through the Services.

Medical Advise: The information, content and advise provided on the Site and as a part of the Services is for informational purposes only and it is not medical advise. You are not establishing a medical professional/patient relationship by accessing or using the Site or the Services provided. The information, content and advise provided on the Site and through the Services is intended for use with healthy children with common sleep issues that are unrelated to medical conditions. The information, content and advise provided is not intended to be, and is not, a substitute for professional medical advise. Always seek the advice of your physician regarding any medical condition or the health and welfare of your child.

Safe Sleep Environment: Clients must ensure that their child has a dedicated and safe sleep space, such as a crib, in order to proceed with the sleep training process. The sleep consultant reserves the right to pause or terminate the consultation if it is determined that the child's sleep environment does not meet safety standards.

Confidentiality: All information shared during the sleep consultation sessions is considered confidential. Willow Sleep and Beyond and its consultants will not disclose any client information to third parties without explicit consent, except where required by law.

Limited Liability: Reliance on the information, content and advise offered on the Site and through the Services is solely at your own risk: NEITHER WILLOW SLEEP AND BEYOND NOR ANY OF THEIR MEMBERS, MANAGERS, OFFICERS, EMPLOYEESM AGENTS OR CONTRACTORS ARE NOT RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY INDIRECT, INCIDENTAL, CONSEQUENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEROY ARISING OUT OF OR RELATING IN ANY WAY TO (I) THE USE OF OR INABILITY TO USE THE SITE AND/OR THE SERVICES. (II) ANY CONTECT CONTAINED ON THE SITE AND/OR THE SERVICES OR: (III) STATEMENTS OR CONDUCT POSTED OR MADE PUBLICLY AVAILABLE ON THE SITE AND/OR THE SERVICES OR: (VI) ANY PRODUCT OR SERVICE PURCHASE OR OBTAINED THROUGH THE SITE OR THE SERVICES. IN NO EVENT SHALL WILLOW SLEEP AND BEYOND BE LIABLE TO YOU FOR ANY CLAIMS, DAMAGES, INJURIES, LOSSES OR EXPENSES FOR USING THE SITE AND THE SERVICES.

Changes to Terms and Conditions: Willow Sleep and Beyond reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes, and continued use of our services constitutes acceptance of the modified terms.